Support

For active parcels, open the in-app support ticket so the parcel number and current status are attached automatically.

Urgent safety

Call local emergency services first when someone is in immediate danger. Then use the in-app SOS or support ticket with the parcel number and a short factual description.

Parcel or payment

Report damaged, lost, delayed, tampered, refused, cash-on-delivery, refund, wallet, or payout issues with the parcel number and account email.

Privacy

For access, correction, deletion, consent withdrawal, or a privacy complaint, email support@flux-drop.com.

Accessibility

For an accessible format, communication support, barrier report, or accommodation, email support@flux-drop.com.

Contact

Operator: FLUX DROP (Ontario sole proprietorship)
Ontario BIN: 1001641803
Address: London, Ontario, Canada
Email: support@flux-drop.com